1. Introduction
Welcome to the Privacy Policy of SHINE HARVEST CORPORATION LIMITED. This document explains how our company collects, uses, stores and protects personal information when you visit our website, contact our pier desk, book a berth or use any of the logistics and documentation services we provide. The policy has been prepared by the developer known as SHINE HARVEST, working together with the operating team of SHINE HARVEST CORPORATION LIMITED, so that traders, carriers, agents and visitors clearly understand how their information is handled.
SHINE HARVEST CORPORATION LIMITED is a Hong Kong company that coordinates bulk cargo movements, pier logistics and documentation for traders. Our registered and operating address is 14/F Chun Wo Commercial Centre, 25 Wing Wo St, Central, Hong Kong (HK). Our pier desk answers enquiries by email at support@shineharvest.mom and by telephone at +85259968718. This policy applies to our website at shineharvest.mom and to the services described on it.
We take privacy seriously because our work depends on trust. A trader who shares a cargo manifest, a vessel schedule or a warehouse arrangement is trusting us with commercial information that has real value. This policy is written in plain language so that you do not need a legal dictionary to understand your position. If any part of it is unclear, please contact us and we will explain it.
2. Scope of This Policy
This policy covers all personal information that we process through our website, our email correspondence, our telephone line and our pier operations. It applies to visitors, prospective clients, existing clients, suppliers, subcontractors and anyone else who interacts with the SHINE HARVEST CORPORATION LIMITED desk.
This policy does not apply to websites that we do not control, even when we link to them. It also does not apply to information that our clients process under their own agreements with their own customers. Where a client shares data with us as part of a logistics instruction, that client remains responsible for its own privacy notices to the people whose data appears in the file.
Some of our services may be governed by additional terms, such as a service agreement or a berth booking confirmation. Where those terms address privacy matters in a way that differs from this policy, the specific terms of the agreement take priority for that engagement.
3. Definitions We Use
In this policy, the word Company refers to SHINE HARVEST CORPORATION LIMITED. The words we, us and our refer to the same company. The word you refers to any person who visits our website or contacts our desk. The words personal information mean any data that can identify a living person, either on its own or when combined with other data we hold.
The word services means the pier logistics coordination, cargo documentation desk, bulk transfer supervision, vessel scheduling support, bonded warehouse liaison and trade compliance filing that we provide. The word website means the pages published at shineharvest.mom. The word desk means our coordination team and the systems it uses to run day to day operations.
The word processing means any operation performed on personal information, including collection, storage, use, transfer, disclosure and deletion. The word client means a trader, agent, carrier or business that engages us for services. The word visitor means a person who browses our website without necessarily becoming a client.
4. Information We Collect
We collect information in several broad categories, depending on how you interact with us. The first category is identity and contact information. This includes names of contact persons, job titles, company names, email addresses, telephone numbers, postal addresses and any other details needed to reach you about a shipment or an enquiry.
The second category is operational and shipment information. This includes cargo descriptions, quantities, weights, packing details, vessel names, voyage numbers, berth windows, pier access passes, warehouse references, bill of lading details and the various dockets and tally sheets that accompany a discharge. Some of this information may identify individuals, for example when a named representative signs a delivery receipt.
The third category is billing and financial information. This includes invoicing details, purchase order references, bank account details for payment, tax registration numbers where required and records of amounts paid or outstanding. We keep this information to support proper accounting and to meet our obligations under Hong Kong law.
The fourth category is technical and website information. This includes internet protocol addresses, browser type, device type, operating system, referring pages, pages viewed and the dates and times of visits. This information is collected automatically when you browse our website and is used to keep the site secure and working correctly.
The fifth category is communication records. This includes emails, telephone notes, contact form submissions and meeting minutes that relate to an enquiry, a booking or a complaint. We retain these records so that we can follow up accurately and demonstrate what was agreed.
5. How We Collect Information
We collect much of our information directly from you. When you complete a contact form, send us an email, call the pier desk or submit a berth enquiry, you provide personal information voluntarily. When you engage us for a cargo movement, you and your colleagues provide operational details that we need to do the work.
We also collect information automatically when you use our website. Our servers record standard log data, and our site may use small files known as cookies to remember preferences and to measure how pages perform. The section on cookies below explains this in more detail and describes the choices available to you.
We may receive information from third parties. Shipping lines, freight forwarders, customs brokers, warehouse operators and other agents may send us details about a cargo, a vessel or a delivery. Where we receive personal information in this way, we treat it with the same care as information collected directly, and we use it only for the purpose for which it was shared.
Finally, we may create records ourselves as a normal part of running the desk. A coordinator may note the outcome of a telephone call, stamp a discharge receipt or log a discrepancy in the ledger. These internal records help us keep an accurate account of every movement.
6. Why We Use Information
We use personal information to provide and improve our services. This includes arranging berths, supervising bulk transfers, preparing documentation, coordinating with warehouses and filing trade declarations. Without the relevant details, we could not move a single cargo or complete a single movement.
We use information to communicate with you. This covers answering enquiries, confirming bookings, sending schedules, notifying you of changes caused by weather or tide, responding to complaints and providing updates on an active shipment. Good communication is central to a reliable pier desk.
We use information to keep our accounts and records in order. This includes issuing invoices, tracking payments, reconciling cargo tallies and maintaining the audit trail that a logistics business is expected to hold. Accurate records protect both our clients and our company.
We use information to keep our website safe and functional. Technical data helps us detect faults, prevent abuse and understand which pages are useful. We do not use this information to build advertising profiles, and we do not sell it.
We use information to meet legal and regulatory duties. Hong Kong law and the rules that govern trade and shipping require us to keep certain records and to provide information to authorities when properly requested. We comply with those duties and limit each disclosure to what is genuinely required.
7. Our Legal Bases
We process personal information only where we have a proper reason to do so. The first basis is performance of a contract. When you engage us for a service, we must process the information needed to deliver that service, and this processing is necessary to carry out our agreement with you.
The second basis is legitimate interest. We have a genuine business interest in running a safe, efficient pier desk, in protecting our systems and in communicating with the people who rely on us. Before we rely on this basis, we weigh our interest against your rights and your reasonable expectations.
The third basis is legal obligation. Some processing is required by law, including the retention of trade records and the sharing of information with customs or other authorities where a valid legal demand exists. We do not treat this basis lightly and we disclose only what the law requires.
The fourth basis is consent. In limited situations, such as when you ask us to send you periodic updates beyond an active engagement, we rely on the consent you give. You may withdraw that consent at any time by contacting the desk, and withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
9. Shipping and Logistics Partners
Logistics is a collaborative industry, and a single cargo may pass through many hands between the fairway and the warehouse. When we coordinate a movement, we may need to share operational details with a vessel operator to reserve a berth, with a terminal to arrange lines and bollards, with a surveyor to verify a tally, and with a warehouse to release the goods.
Each of these parties has its own privacy obligations, and each is responsible for the information it holds. We choose our partners carefully and we expect them to handle personal information lawfully. Where a partner acts as an independent controller, that partner is responsible for its own notices and its own compliance.
We keep a record of the parties involved in each movement so that we can trace where information was shared and why. This trace supports both accountability and the practical work of resolving disputes about a cargo. It also allows us to answer a client question about who received a particular document.
Where a movement crosses a border, information may be shared with parties outside Hong Kong. The section on international transfers below explains how we approach those situations and what safeguards we use.
11. How Long We Keep Information
We keep personal information only for as long as we need it for the purpose for which it was collected, plus any additional period required by law. Retention periods vary according to the type of information and the nature of the engagement.
Operational records such as manifests, tally sheets and discharge receipts are kept for a period that allows us to respond to disputes, support an audit and meet trade record requirements. Contact enquiries that do not lead to an engagement are kept only for a reasonable period and are then deleted or anonymised.
Financial records are kept for the period required by Hong Kong accounting and tax rules. When a retention period ends, we delete the information securely or, where deletion is not practical, we anonymise it so that it can no longer be linked to an individual.
If you ask us to delete information and we have no legal or contractual reason to keep it, we will do so within a reasonable time. Where we must retain information for a legal reason, we will explain that to you and confirm how long the retention is expected to last.
12. How We Protect Information
We use a combination of technical and organisational measures to protect personal information. These measures are designed to prevent unauthorised access, accidental loss, misuse and alteration. We review them regularly and adjust them as the risks we face evolve.
Technical measures include access controls, protected networks, secure connections where data is transmitted and routine monitoring of our systems. We limit administrative privileges and we keep our software up to date. Where we store data with a provider, we choose providers with sound security practices.
Organisational measures include written procedures, staff training and clear rules about who may access which records. Our coordinators handle information on a need to know basis, and our office at 14/F Chun Wo Commercial Centre maintains controlled access to physical records.
No system can be perfectly secure. If a security incident affects personal information, we will investigate promptly, take steps to reduce the harm and notify affected parties and the relevant authorities as required by law. We would rather tell you early and clearly than remain silent.
13. International Transfers
Hong Kong is our home base, but the shipping industry is global. As a result, personal information may be transferred to or accessed from locations outside Hong Kong when a movement, a document or a partner requires it. We take steps to ensure that such transfers are protected.
Where we transfer information internationally, we consider the laws of the destination and the safeguards available. We use contractual protections with service providers, we limit the data transferred to what is necessary, and we avoid sending information to jurisdictions unless there is a sound operational reason.
If you would like to know more about the safeguards that apply to a particular transfer, you may contact the pier desk. We will explain the basis for the transfer and the protections in place, to the extent that we are able to do so without breaching confidentiality or the law.
14. Your Privacy Rights
You have rights over the personal information we hold about you. These rights are not absolute, and some are subject to conditions, but we take them seriously and we will help you exercise them. To make a request, contact the pier desk using the details in this policy.
You have the right to be informed about how we use your information. You have the right to access the personal information we hold about you, and you have the right to ask us to correct information that is inaccurate or incomplete.
You have the right to ask us to delete information where we no longer have a lawful reason to keep it. You have the right to ask us to restrict how we use information while a concern is being resolved, and you have the right to object to processing that is based on our legitimate interests.
Where you have provided information with consent, you have the right to withdraw that consent. You also have the right to receive certain information in a portable format where the law provides for it. We will respond to a request within a reasonable time and we will explain any reason why we cannot fully comply.
15. Privacy for Children
Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal information from children through our website or through our services. If you believe a child has provided information to us, please contact the desk so that we can remove it.
Where an engagement happens to involve a young person, for example an apprentice or a family member named on a document, we process that information only as part of the underlying business purpose and we apply the same safeguards that we apply to all personal information.
We encourage parents and guardians to talk with children about their use of websites and about the information they share online. If a parent or guardian asks us to remove information relating to a child, and we have no overriding legal reason to keep it, we will do so promptly.
16. Third Party Links
Our website may contain links to websites operated by other parties, such as shipping lines, port authorities, industry bodies or regulatory agencies. Those websites are not controlled by SHINE HARVEST CORPORATION LIMITED, and we are not responsible for their content or their privacy practices.
When you follow a link to another website, we encourage you to read that website privacy notice before providing any personal information. A link from our site does not mean that we endorse every practice of the destination website, and it does not extend this policy to that website.
If you believe that a website we link to has behaved improperly, please tell us. We review our links from time to time and we will reconsider a link where we have a genuine concern about the privacy or security of the destination.
17. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, our services or the law. When we make a material change, we will update the date shown with the policy and, where appropriate, we will draw the change to your attention through our website or by direct communication.
The version of the policy published on our website is the current version, and it replaces any earlier version. We encourage you to review this policy periodically so that you remain informed about how we protect personal information.
If you continue to use our website or our services after a change takes effect, we will treat that as acceptance of the updated policy. If you do not agree with a change, you may contact the desk to discuss it or you may stop using our services.
18. How to Contact Us
If you have a question about this policy, if you wish to exercise a privacy right, or if you have a concern about how we have handled your information, please contact the pier desk at SHINE HARVEST CORPORATION LIMITED. We treat privacy enquiries as a priority and we aim to respond promptly.
You can reach us by email at support@shineharvest.mom or by telephone at +85259968718. Our office is located at 14/F Chun Wo Commercial Centre, 25 Wing Wo St, Central, Hong Kong (HK). Please include enough detail for us to identify the relevant records and to understand your request.
If you are not satisfied with our response, you may raise the matter with the relevant supervisory authority in Hong Kong. We will cooperate fully with any lawful review and we will work in good faith to resolve your concern directly wherever possible.
This Privacy Policy is issued by SHINE HARVEST CORPORATION LIMITED and reflects the commitment of our developer, known as SHINE HARVEST, and our whole team to handling personal information with honesty and care on every tide.